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Contact & Inquiry
Reach our team in Zhongshan — we respond within 24 hours
iExcellents · Contact & Inquiry
iExcellents — Contact & Inquiry. Reach our team in Zhongshan — we respond within 24 hours. Email, WhatsApp, visit our offices, factory tours arranged. Our team: two offices, five team members, one commitment. Zhongshan HQ in Xiaolan, Guangdong — 30 minutes from Guzhen lighting capital, within 2 hours of Guangzhou, Shenzhen, and Foshan. Shantou Branch in Chenghai — inside the world’s largest toy production base with 12,000+ factories. English and Chinese speaking, available via WhatsApp and WeChat. Our promise: we respond within 24 hours. No automated replies and ticket systems — direct WhatsApp to our team in Zhongshan. English and Chinese during business hours and weekends. Visit our offices — factory tours arranged across Guangdong. Canton Fair, Hong Kong Gifts, CIBE Beauty — we walk the shows for you. How to reach us: Email with 24-hour response, WhatsApp direct to Ivy our General Manager, visit our Zhongshan HQ, or meet us at trade fairs. Five team members across Zhongshan and Shantou — English and Chinese speaking. Get your free sourcing proposal — tell us your product and target market, we respond within 24 hours. iexcellents.com. Music: Daily Beetle by Kevin MacLeod (incompetech.com), CC BY 4.0.
Our Team
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Ivy — General Manager📍 Zhongshan |
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Edward — Supply Chain📍 Zhongshan |
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Anny — Toys Supply Chain📍 Shantou |
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Alicia — E-commerce📍 Shantou |
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Sheng — Toys Supply Chain📍 Shantou |
Offices:
· Zhongshan Headquarters (Guangdong) Add.:Wenhua Rd., Xiaolan, Zhongshan, GuangDong, China
· Shantou Branch (Chenghai Toy Cluster) Add.: Zhongxin St., Chenghai, Shantou, Guangdong, China
Hours:
Monday–Friday, 9:00–18:00 GMT+8 (available weekends via WhatsApp / WeChat)
Contact & Inquiry · FAQ
💬 Frequently Asked Questions
What is the best way to reach your team?
Email or WhatsApp — we respond within 24 hours. For urgent inquiries, WhatsApp is preferred. Our team communicates in English and Chinese during business hours (Monday–Friday, 9:00–18:00 GMT+8), and we are also reachable on weekends via WhatsApp or WeChat.
Can I visit your office or arrange a factory tour?
Yes — we encourage it. Our Zhongshan headquarters and Shantou branch are both open to visitors. We can arrange factory tours across Guangdong’s manufacturing clusters: Chenghai for toys, Foshan for tiles and sanitary ware, Guangzhou for cosmetics, Zhongshan/Guzhen for lighting, and Shenzhen for electronics. Contact us to schedule — we will plan the itinerary and accompany you throughout.
Do you attend trade fairs?
We do not exhibit at trade fairs — we are a sourcing service company, not a factory. However, we regularly visit industry fairs across multiple product categories, including the Canton Fair, Hong Kong Gifts & Premium Fair, CIBE Beauty Expo, and other specialized exhibitions. Our purpose is to identify and evaluate quality suppliers — new factories, emerging product categories, and manufacturers with updated certifications or capabilities. The suppliers we discover at these fairs go through our standard background verification before being added to our network.
What information should I prepare before contacting you?
To get the fastest, most relevant response, share: (1) the product you are looking for, with photos or reference links if available, (2) your target quantity and destination country, and (3) any specific certification or packaging requirements. The more detail you provide upfront, the faster we can assess fit and respond with actionable next steps.
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Have Questions? Let’s Talk.
Reach out directly — we respond within hours, not days.
Related:
About iExcellents · Product Categories · Supplier Sourcing · China Sourcing Guide