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Contact & Inquiry
Reach our team in Zhongshan — we respond within 24 hours
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Zhongshan HQ
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Shantou Branch
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EN / 中文
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24h Response
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Our Team
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Ivy — General Manager📍 Zhongshan |
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Edward — Supply Chain📍 Zhongshan |
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Anny — Toys Supply Chain📍 Shantou |
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Alicia — E-commerce📍 Shantou |
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Sheng — Toys Supply Chain📍 Shantou |
Offices:
· Zhongshan Headquarters (Guangdong) Add.:Wenhua Rd., Xiaolan, Zhongshan, GuangDong, China
· Shantou Branch (Chenghai Toy Cluster) Add.: Zhongxin St., Chenghai, Shantou, Guangdong, China
Hours:
Monday–Friday, 9:00–18:00 GMT+8 (available weekends via WhatsApp / WeChat)
💬 Frequently Asked Questions
What is the best way to reach your team?
Email or WhatsApp — we respond within 24 hours. For urgent inquiries, WhatsApp is preferred. Our team communicates in English and Chinese during business hours (Monday–Friday, 9:00–18:00 GMT+8), and we are also reachable on weekends via WhatsApp or WeChat.
Can I visit your office or arrange a factory tour?
Yes — we encourage it. Our Zhongshan headquarters and Shantou branch are both open to visitors. We can arrange factory tours across Guangdong’s manufacturing clusters: Chenghai for toys, Foshan for tiles and sanitary ware, Guangzhou for cosmetics, Zhongshan/Guzhen for lighting, and Shenzhen for electronics. Contact us to schedule — we will plan the itinerary and accompany you throughout.
Do you attend trade fairs?
We do not exhibit at trade fairs — we are a sourcing service company, not a factory. However, we regularly visit industry fairs across multiple product categories, including the Canton Fair, Hong Kong Gifts & Premium Fair, CIBE Beauty Expo, and other specialized exhibitions. Our purpose is to identify and evaluate quality suppliers — new factories, emerging product categories, and manufacturers with updated certifications or capabilities. The suppliers we discover at these fairs go through our standard background verification before being added to our network.
What information should I prepare before contacting you?
To get the fastest, most relevant response, share: (1) the product you are looking for, with photos or reference links if available, (2) your target quantity and destination country, and (3) any specific certification or packaging requirements. The more detail you provide upfront, the faster we can assess fit and respond with actionable next steps.
Contact Form
Have Questions? Let’s Talk.
Reach out directly — we respond within hours, not days.
| 📧 | [email protected] |
| 📱 | +86 138 2446 4851 WhatsApp |
| 👤 | Ivy — General Manager |
Related:
About iExcellents · Product Categories · Supplier Sourcing · China Sourcing Guide